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  • Where is the product made?
    The cardboard products are designed and made in Australia. Any additional complimentary products are also sourced from Australian designers/creators.
  • How sustainable & environmentally friendly are the Cardboard Kits?
    The cardboard creatures are made from cardboard and all cardboard packaging is made from recycled cardboard and is biodegradable and friendly for composting and worm farms. Additional, complimentary products are all toxin free/vegan/environmentally friendly. And most importantly, safe for little hands. The mailers the products arrive in will break down within 90 days in commercial compost and 180 days in domestic compost conditions. After degradation, they must leave no harmful residues behind. In fact, the only residue left behind is a soil enhancer which is returned to the earth as plant food
  • The packaging sleeve is made of a different material, is it sustainable and recyclable?"
    Yes, the sleeve is manufactured with a combination of FSC-certified fibre (from FSC-certified forests), controlled sources and/or recycled wood or fibre.
  • How long does the paint last?
    The paint, in powdered form will last for a minimum of 2 years. So keep the packaging properly closed so you can keep creating with these beautiful and safe paints.
  • What are the estimated shipping times?
    It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.
  • Do you ship internationally?
    Yes. Shipping will be calculated at time of purchase depending on international location.
  • When will I get my order?
    Your order should arrive in 5-7 days depending on where you are located in Australia. International orders may take a few extra days
  • Can I track my order?/How do I check my order status?
    You will be supplied with a tracking number………
  • What are the shipping costs?
    We provide free shipping for all orders over $99 Australia-wide. For orders under $99, the shipping cost will vary depending on your location and will be provided at check-out.
  • Will I pay GST on my order?
    Yes,............. It will be calculated at time of purchase
  • Do you have a ‘real’ store or showroom?
    Not at this stage however, you may see our products in some specialty store
  • Do you sell wholesale?
    Yes, only to registered businesses at this stage
  • What are Payment types are available?
    We accept the following online payment options for our website: Card - Visa, MasterCard, American Express Internet Banking - PayPal, Shop Pay, Google Pay and Poli ‘Pay Later’ options - AfterPay and ZipPay
  • I’ve returned an item, when can I expect a refund?"
    Please allow 3-5 days for your refund to be processed back into your account once it has been received and inspected by our customer service team. For more details on exchanges or refunds, please see RETURNS AND EXCHANGES
  • Where are you located?
    We are located in Burleigh Heads, Queensland, Australia.

FREQUENTLY ASKED QUESTIONS

Here are a few questions we get asked most often. If you have a question you may find a quick answer below, so please browse before contacting us. Thank you!

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